Support

Contact us

E-mail: [email protected]

Include your membership number (shown on the My account screen, FAL-XXXX-XXXX) and we'll find your account straight away. We usually reply within one working day.

My silver was taken but the reading never came

If a reading stops halfway for any reason, the silver is refunded automatically. If you can't see the refund, send us your membership number and the time of the reading; we'll check the ledger and refund by hand.

I bought silver but it isn't in my account

Once the store payment completes, silver is credited within seconds. If you don't see it, closing and reopening the app is usually enough (the balance refreshes on launch). If it persists, e-mail us the store receipt (Google Play / App Store).

My photo was rejected as an "empty cup"

Shoot from above, in good light, so the inside of the cup is visible; the grounds sit on the inner wall and the bottom. Screenshots, images downloaded from the internet and AI-generated pictures are not accepted — it has to be your own cup.

I changed phones and lost my account

Your account moves with your membership number + recovery code. In the app, go to My account and use Move account to this device; your silver and reading history come with you. If you lost the code, you can read it on the old device or write to us.

Notifications don't arrive

The app doesn't ask for notification permission at launch; you can grant it with the Turn on notifications button on the My account screen. If you declined earlier, open your phone's Settings → Notifications and allow them there.

How do I cancel my VIP subscription?

VIP is managed by the store: on Android open Play Store → Subscriptions, on iPhone open Settings → Apple ID → Subscriptions. After cancelling, your VIP benefits continue until the end of the period.

I want to delete my account and data

In the app, My account → Delete my account permanently erases it for good. If you can't reach the app, request it on the account deletion page.